What sets CarrXpert apart from other auto-body service providers?
- Our unique concept of CarrXpert member dealers, allowing you to find all services under one roof (vehicle purchase, maintenance, towing, mechanics, bodywork, original parts and courtesy vehicles);
- The fact that the repair shop’s client is also the insurer’s client;
- Exclusive state-of-the-art training for each of our experts directly from car manufacturers.
The largest network of collision repair centres in Quebec
CarrXpert is the most extensive banner in Quebec with over 340 member dealers operating more than 180 collision repair centres, each proudly displaying their banner membership.
CarrXpert is an affiliate of the Corporation des concessionnaires automobiles du Québec (CCAQ), an organization in existence since 1945. In the spring of 2001, our banner was created by the bodywork committee and the CCAQ Board of Directors. From that point on, CarrXpert became synonymous with professionalism in the auto-body repair industry across Quebec. All CCAQ member dealers with their own body shop, or those who are shareholders of such a workshop independent from their company, are eligible to join the network.
The CarrXpert code of ethics
- Commit to maintaining one’s status as a member of the Corporation des concessionnaires d'automobiles du Québec at all times.
- Perform all professional duties with integrity.
- Treat all customers with respect and courtesy, respond to inquiries concerning their needs, and act upon the issues presented. The member accepts the mediation of the ethics committee.
- Provide a truthful and complete description of the products and services offered to customers. To that end, also commit to quoting rates that are fair, justified and accurate.
- Comply fully with the estimate, or that of the insurer, by carrying out repairs in accordance with all applicable rules.
- Commit to performing only the repairs that are specified in the estimate and, thus, that are required to be performed.
- Inform the client or insurer before making a repair that is not listed in the estimate.
- Ensure that all bodywork, paint and mechanical repairs to a motor vehicle are performed by highly qualified professionals, each of whom is working under the supervision of competent service managers.
- Maintain continuous training of the staff in order to uphold the quality of services offered.
- Allow customers to examine the vehicle upon completion of the repair work.
- Educate customers not only about repairs and their costs, but also about the features of any applicable warranties.
- Commit to respecting the integrity and uniformity of the rules governing all banner operations.
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